#Utilities

Crisp

Crisp is an online chat service that provides a professional chat platform for your visitors in many different ways.

Why use Crisp?

Customer relations are an important aspect of the viability of any business, especially in this era of digitalization. Several tools have therefore been developed to support customer relations. The best tool of the moment is undeniably Crisp. It is an instant messaging tool for professionals and companies. It allows companies to automate their relationship with customers through live chat. It is advantageous in many ways.

A comprehensive tool

The Crisp tool offers a reliable and convenient mobile application, as most users use their smartphones to navigate. In addition, it offers omnichannel campaigns that are automated as well as a chatbot builder. It is worth mentioning that the chatbot function offered by Crisp is one of the most ergonomic on the market. Moreover, their chatbots can easily be translated into more than one language.

Perfect integration

With Crisp, you can easily interact with your customers. And this through your website and social networks (Telegram, Facebook messenger, WhatsApp and Twitter). You will also be able to create truly personalized experiences for your customers. This would be a great way to build customer loyalty.

Technical support

Crisp offers excellent and efficient technical support. This support is particularly efficient, responsive and provides you with good documentation. Thanks to this documentation, you will be able to configure your tool without any external help.

The advantages of Crisp?

 Beautiful design and lightweight cat  Optimisation and automation options  Screen sharing for technical support

The disadvantages of Crisp?

 Tracking of history and interactions that lack structure  Absence of audio functions in the chatbot  Lack of direct and specific relationships between agents

Overview of Crisp

Full description of the tool

Crisp is a tool that allows companies to make their relationships with their customers through their websites automatic. The big plus of this software is the fact that the chatbot generator is easy to use and above all customisable. Each user can therefore benefit from a unique customer experience.

In addition, the software has several other useful features, such as CRM software and marketing tools. These include CMS (Shopify, WordPress, Cloudflare, PrestaShop, WHMCS and Joomla) and Mailchimp for marketing. Not to mention messaging tools (especially social networks).

If needed, the Crisp plugin can be easily integrated to Wordpress thanks to its extension.

Our opinion

The first point that won us over is Crisp's excellent quality-price ratio. Indeed, Crisp offers a free version through which it is possible to test it. But, the paid rates are affordable compared to other conversational marketing tools. Moreover, this tool helps you to detect the limits and shortcomings of your customer support.

In addition, promotional campaigns and contact management are also provided. So Crisp is complete and gives you access to a lot of interesting and useful features. It is well worth the price.

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