When you feel like ordering online, it's normal to have some concerns. Will the products you ordered be delivered on time? In some cases, the product may never arrive. If this happens, what should you do? You may think that your money is lost and that you may never get it back. However, this is not the case, even for products coming from as far as China. In this article, we will try to show you how to get your money back on AliExpress.
What is Aliexpress?
Store located in China, AliExpress is a member of the powerful Chinese group Alibaba. It allows to put in contact sellers and buyers from all over the world. It is therefore one of the main Dropshipping platforms in the world. You are sure to find almost everything you need. From high-tech products to the most basic items, everything is there.
AliExpress is busy shipping several thousand products every day. This can sometimes lead to problems during shipping. It is possible that you have already suffered from this. In this case, it is a good idea to seek redress in the event that your packages are damaged or lost.
Is it possible to get a refund on AliExpress?
You should know right now that you have a good chance of winning your case if you are in any of the cases mentioned above. Indeed, many situations can occur with the wide range of products offered on the website of the group. This is also the case as there are so many suppliers operating on the platform. AliExpress, in order to face the different problems, has set up the buyer protection program. Objectives? To give its many customers who might feel wronged, the right to a refund. First, it is true that the company recommends that the seller and the customer find a compromise. If this is not possible, AliExpress will refund you in a few cases.
For example, you can get a refund when the order has not been shipped yet and you want to cancel it. You can also get a refund if the product does not look anything like the AliExpress product sheet. You can also get your money back if your order never arrived or arrived later than it should have. In case the product you ordered is fake or defective, you also have the possibility to get compensation.
There is nevertheless a subtlety that you should take into account if you want to initiate a refund procedure on the platform. Indeed, you can only open the refund dispute within 15 days after delivery or the delivery time of the package which is 60 days at most.
What is meant by AliExpress quick refund?
AliExpress has an express refund feature. On the platform, the express refund is only available to its Platinum and Diamond members. When you are a Platinum member, you are guaranteed a quick refund for products under 25 euros. When you are a Diamond member, it is within your rights to get a refund for products up to 100 euros. This is a special feature set up to prevent abuse.
As soon as the seller approves your refund, you will receive your compensation right away. There is no need to worry in this case. However, when you wish to return a product, you must make sure that it is not washed, that it remains undamaged and in its original packaging. Then, you will have to go to the post office to send the product back to the address given by the supplier.
How do I get my money back on AliExpress?
When you buy online, you can never be sure of what you'll receive; this is even more true on AliExpress. Indeed, a product you order may look exceptional and turn out to be far from your imagination once it has been delivered to you. Many AliExpress customers have admitted to receiving products they did not order. When you find yourself in this situation, you should know that your case is far from isolated.
It is possible that you are being scammed, that the product you requested does not match the one you saw when you placed your order, or that you no longer want to take a product that you once held. In any of these cases, you can request your refund in two different ways. You can either cancel your order or start it with a refund request.
How do I make a claim?
When your order has not yet been shipped, you can get a refund by cancelling the order on AliExpress. Generally, you have between 5 and 7 days to cancel the order. This way, you can request a refund. Don't delay too long though, as some suppliers are inclined to add a tracking number to the order promptly.
To do so, log into your AliExpress account. Then, look for the order you want to cancel and click on it. After this step, click on request order cancellation while filling in the reason for the cancellation. Finally, submit your request. In case your AliExpress order cancellation is approved, you may get your funds back within 15-30 business days. Keep in mind that you only have 7 days after your purchase to cancel your order and get a full refund.
How do I make a refund request through my AliExpress account?
In the event that you were unable to get your case resolved directly via private messaging with the seller, there is an alternative. You can open a dispute via your AliExpress account to demand your money back.
To do this, log in to your account. After that click on Orders and search for the order you want to get a refund for. Then open a dispute and fill in the information about the order. To support your claim, add messages, photos and videos and click on Submit. The seller will then have to provide proof of the order and details. AliExpress will decide after that if you are eligible to get your funds back or not. For some items like accessories, you should already know that you will not be eligible for a full refund.
All you need to know about the refund period with AliExpress
For the protection of the buyer, your claim will be promptly investigated. Within 15 to 30 days after the dispute, you will have to recover your money from the sellers. This will be done by bank transfer via the bank account you used to pay for your order. You even have the possibility to check the status of the compensation in the "My orders" section in the dispute details.
When you have not been refunded and the terms have expired, you need to contact AliExpress support again. Log in to your account first. Then go to " Message Center " to contact AliExpress customer service.
How can I be sure that AliExpress has already refunded your money?
When you have doubts about the status and processing of the refund, there is a technique to know in detail where your refund request is. To do so, you need to go to your orders. Then, check your order details and find the Payment or Finance tab. You will then be able to find out if the refund process has been initiated or if it is already completed.
You will need to do the same in themobile app. Go to the order details and then click on Refund Information. This way, you will have access to the same information as in the browser. The best part is that when you have paid by card, when the process is completed, it is in this same section that you will see the ARN code that identifies your card transactions. This is a unique number. You will have to check with your bank if you do not find the refund of your money by giving them this code.
What to do when you have not received the refund?
When you are expecting a refund and the money still hasn't arrived, there are several options. First, check the status of your refund by clicking on the Payment tab. In case the refund is still not received, please wait a few more days. However, if within a reasonable period of time you still do not have access to your money, check the ARN code.
This number will allow you to check with your bank to make sure that you have received the money. Another option is to keep track of your card's last movements. Indeed, very often, the refund is displayed the same day of the purchase. It can therefore go unnoticed, especially if you are used to buying a lot on AliExpress.
How can I make sure I get my AliExpress refund?
AlthoughAliExpress ' refund policy is decent, it doesn't always work. So it can happen that you don't get your money back. Many customers complain about the customer support and communication with the sellers, among other things. Indeed, they mainly report that they cannot get their money back in a reasonable time.
The site blames some for not providing enough evidence. However, once the dispute is closed, it is no longer possible to open it a second time. In order not to miss this opportunity to get your money back, the solution will be for you to do everything possible to build a solid case. This, even before launching your dispute on AliExpress. In order to prove your good faith, all possible evidence will be useful.
Then gather all the videos as well as the precise photos. The tracking numbers and the various screenshots of the many carriers will also be important. They will help to prove that the problem did not come from you. When your dispute, in the worst case, is not resolved in your favor and your supplier wins, there is still a possibility. That is to talk internally with the merchant to ask for a promotional code. This will compensate you and ensure that the supplier does not lose a customer who will undoubtedly give a negative review of his product and his store.
What is the process to close the dispute on AliExpress?
As soon as the dispute is started, it is essential to remember that only three parties can close it. These are the customer, the seller and the AliExpress administration . It is important to note that the AliExpress administration is an independent party and the one who vouches for each transaction.
In the first case, it depends on the client, so there is no need to worry. In the second case, there are a few things to worry about. When the seller is a reliable person, he accepts the customer's claims. He is then obliged to return the money in part or in full. The dispute is therefore over as soon as one of the parties accepts the terms. As you can see, there is no need to worry in this case.
On the other hand, when the seller is unreliable, he accepts complaints without wanting to refund you. Even if this is a rare case, it can happen. AliExpress, as we know, serves as an interface between customers and stores. As soon as the order is placed, the customer pays for the product. However, the seller does not receive the money immediately. The AliExpress service holds the funds until the customer confirms that he has received the order. Only after the status of the package changes to withdrawn or when the confirmation period expires, the seller receives the money from AliExpress.
It is therefore pointless, in view of this demonstration, for the sellers to delay litigation. Indeed, they will simply not obtain the funds.
What to do when a seller closes the dispute on AliExpress?
Nevertheless, in some cases, it is the sellers themselves who try to make you turn around. Unscrupulous, they aim for an easy money gain and prefer to close the dispute.
Fortunately, there are options for dealing with such sellers. When you find yourself in such a situation, you need to contact AliExpress customer service. You will need to attach some supporting documents such as the tracking number as well as the precise cause of your problem. You should also include the status of the dispute as well as screenshots of your message history with the seller.
Also important are photos and videos that confirm the basis of your dispute. This includes screenshots of the delivery tracking, photos of the damaged or defective product. You can also provide a receipt of payment. Once this process has begun, the administration will investigate the case to find out who is at fault. In the majority of cases, rogue sellers are fined and customers are compensated.
Can the seller be in the position to close a dispute?
It is impossible for the seller to close a dispute. In order to be able to do so, it implies that he accepts it and therefore agrees with the complaint or that he leaves the dispute open until the next phase. This last phase takes 7 days and implies that the administration of AliExpress intervenes and decides on the fate of your order in view of the elements it has at its disposal to decide.
Can we open a dispute closed by the seller without the product being delivered?
It is not possible to open a dispute under these conditions. However, there is still a possibility to contact the AliExpress customer service. You will then have to provide proof and screenshots of the history of your exchanges with the seller. Then your case could be resolved.
How to get your money back on aliexpress: in brief
Now you know everything about the process of getting your money back on AliExpress. As you can see, in some cases, the outcome may not be in your favor. In fact, this is possible even when you are right. To avoid this, the only way out is to build a solid case to prove your point. If this is done, then you will be able to prove that it is the supplier who is at fault in order to win your case.
During the dispute, it is also advisable to qualify your words so as not to accuse the supplier head-on. This is especially true if you are unsure of the evidence you have. You should also remember to always try to find an amicable solution. This is especially true if you have already received your product. If this is the case, you may be forced to send the product back to China. This will obviously result in shipping costs for you to get your money back, if that is what the merchant asks.
AliExpress, due to the amount of traffic it generates, experiences disputes quite often. If you are in the case, you now know through this article, all the process to get the refund on AliExpress. Keep in mind that your ability to persuade and the irrefutable evidence you provide will determine the favorable outcome you hope for.
