WordPress is a content management system for creating websites. Currently, one in three websites is based on WordPress, which perfectly illustrates its popularity among beginners and professionals. For some reasons, it may be necessary to get more information or assistance on the Content Management System. How do I contact WordPress? In this article, we will present you with recurring problems and various ways to contact this popular content management system.
What are the problems that lead to contact WordPress?
WordPress is a very popular and easy to learn CMS. Despite all the advantages of this software, you will encounter some problems that will probably make you contact the technical support of the content management system. Here are some of them.
Loss of a WordPress account
To use WordPress, you must create your account. This involves choosing a login and password that will allow you to access your platform. Unfortunately, it can happen that you suddenly lose access to your account. To solve this problem, you must contact WordPress by filling out a form. Depending on the channel used, you will get satisfaction to your problem in a more or less short time.
Obtaining answers on a variety of topics
WordPress is a CMS that offers a multitude of features. To design your website or blog, you will need to perform many actions. Some of these include:
- CMS hosting;
- Installation on your computer;
- Site administration;
- WordPress extensions or plugins;
- Use of images;
- Managing unwanted comments;
- Editing blocks;
- Choice of themes;
- Maintenance of the site.
For each of these configurations, it is likely that you need an expert. In order to get answers that will allow you to grow in the creation and maintenance of your site, the ideal would be to contact WordPress.
Maintenance
WordPress maintenance allows you to have a high-performance site that is constantly improving. To ensure that your platform is highly functional in the long run, you need to maintain it. When you neglect this action, your platform may experience many problems.
If you are an auto-entrepreneur, you will not have the means to hire a professional to perfect the maintenance. So when problems arise, you need to turn to your CMS support. By contacting WordPress, you will get leads on how to solve your problem, or sometimes you can get an expert to help.
Also read: Guide to the WordPress interface in 2022
Billing
When you're new to WordPress, you have many questions about billing. While you may think that these questions are answered, they are not. In fact, during the course of using your CMS, you may incur fees that you didn't know existed. When faced with such a situation, the best solution is to contact WordPress. There are many ways to do this.
Contact WordPress.com or WordPress.org
WordPress.com and WordPress.org are options that will allow you to create your website. To contact WordPress, you can go through these different sites. Note, however, that they have their own specificities.
Wordpress.com
WordPress.com is the commercial version of the famous CMS that allows you to create websites, e-commerce and blogs. With this content management system, you will discover a complete website structure with which you will be able to create your platform and benefit from a host. The particularity of WordPress.com is that it allows you to design your website without any knowledge of programming languages, namely : PHP, CSS and HTML.
To create your platform, you must create an account and set up the interface that presents itself to you. The price to maintain your website is between 0 euro and 45 euros per month. If you opt for this commercial version of WordPress, you must go through the dedicated support. This is the French WordPress support web page. To access it, you must use the link https://fr.support.wordpress.com/. This will redirect you to a platform where you can ask all your concerns.
Wordpress.org
Wordpress.org is the free open source software for your CMS. You can download it and use it freely to create your website. In addition, you also need to have a web hosting and buy a domain name. Note that an affordable hosting will cost you between 5 euros and 10 euros per month. If you plan to use a more powerful hosting, you need to spend 50 euros per month. The domain name will cost you about 10 euros per year. If you encounter any problems while using WordPress.org, you should know that there is no WordPress customer service you can turn to. Therefore, you need to find alternative ways to solve the problems you encounter.
If you prefer to get the answers yourself, you can turn to the WordPress community. It is made up of experienced people who can help you with your concerns. In addition, forums and sites exist for you to ask questions. The official WordPress.org page has a forum where you can interact with the WordPress community. Go to https://wordpress.org/support/ to solve your problem.
Solutions for contacting WordPress
When you encounter difficulties using WordPress, you need to contact the assistance or customer support of the CMS. In order to do so, there are several avenues to explore. Here are some of them.
Using social networks to contact WordPress
To reach the WordPress customer support, you can directly go to its social networks. It is present on Twitter as well as on Facebook. The drawback with the support is that it is only available in English. If you have difficulties to express yourself in this language, this solution is not for you. On the other hand, if you have a good level of English, the WordPress Instagram and YouTube accounts will give you access to the latest news.
Note that the Open Source version of WordPress also has official dedicated pages on social networks (Twitter and Facebook). Unfortunately, it is not possible to send private messages to express concerns.
Sending a letter to WordPress
The American company Automattic is behind the creation of the WordPress CMS. To contact the company, you can mail a letter directly to the company at its headquarters in the United States. The company's address is :
Automattic Inc.
60 29th Street
San Francisco, CA 94110
United States of America
While you can send a letter to this address in the United States, CMS does not yet have an official address in France.
WordPress Help Forums
One of the best ways to contact WordPress is to visit online forums. These are perfect channels to get help from the community and your CMS core team. You can address all your concerns that are related to WordPress. If you have feedback to share with other WordPress users or have questions to ask, the forums are also a great place to visit.
When you encounter some difficulties with your platform, you can go there and mention the complications you are experiencing. If someone else has already had the same problem, you will get a quick response. Also, if the central team members are connected, they will help you solve the difficulty. Finally, when you have serious problems, you can turn directly to the support team to ensure that your problem gets the attention it needs.
Sending email to WordPress
If you don't want to waste time on forums looking for help, you can email the WordPress support team. You can find the address and hours of operation of the support team on the WordPress.org website. To make sure you get the support team's full attention, include details about your problem in the message you send. They usually respond to emails during business hours. If you contact them during the right interval, you will get support that will help you solve your problem quickly.
Documentary resources
Before you turn to support to solve your problem, you can check the help resources to see if any of your questions are already answered. The resources available to users include screenshots, videos and step-by-step procedures. By digging into the guides, you will probably discover additional tips.
How to Contact WordPress: Summary
In short, it is easier to call on our agency Ingenius to help you in the creation of your website and save you all these steps and complications. Ingenius has a team of engineers who is dedicated to take care of all your requests regarding your Wordpress website. We are a Wordpress partner and in direct contact with the platform.
