Trustpilot

Trustpilot is a useful tool for collecting and processing customer reviews. This collection can be done on the company's platform, on its products or on its establishments. This solution allows you to display customer ratings on the results of the Google search engine, but also on the various websites of your company. Note that Trustpilot also has a directory where you can see these ratings.

This collection software has features that ensure a good user experience. For example, the directory displays customer ratings, but it also ranks them in order of satisfaction. On Trustpilot you will find an overall rating for all the shops and websites listed.

With an AFNOR certification, the platform of this tool guarantees a qualitative management of your customer reviews. Although it is open, allowing anyone to give their opinion, the tool is no less effective.

By using Trustpilot you can automatically send emails to collect customer reviews after a purchase. You will also have the possibility to present a form to the users who visit your platform. This is a solution that will allow you to collect customers' opinions while preventing them from leaving the site.

The Trustpilot tool offers you the possibility to respond to reviews directly on the platform or through customer support. If a user violates the platform's terms of use, you can report this. The site will then take the appropriate measures to solve the problem.

Finally, let's not forget to mention that the enhancement of reviews is guaranteed thanks to the numerous widgets offered by the Trustpilot tool. So everything is well thought out.