#E-commerce

Helpscout

Help Scout is a customer service and support software for companies of all sizes.

Why use Helpscout?

Helpscout is a customer support software that makes it easier to manage your online business. With its many features, it addresses your customers' concerns to provide them with satisfactory answers. Helpscout is an excellent tool that allows you to benefit from the help of multiple features for a better online support. These different features allow you to have accurate information about emails, your chats as well as customer satisfaction rates. It should also be noted that these different functionalities are very easy to use, which allows an excellent handling by all users. It also integrates with various platforms to facilitate its use.

In addition, it should be noted that this tool is adapted to small and medium-sized companies and can easily be adapted to their expectations and needs. It should also be noted that this tool guarantees the satisfaction of your customers through its operation.

Finally, the price of this software is within the reach of all its users. Indeed, it offers many advantages and also allows you to benefit from excellent discounts when you register. Offers are available from 20 €.

The advantages of Helpscout?

Simple Woocommerce integration

Very easy to use and set up

Easy documentation to filter requests

The disadvantages of Helpscout?

Not enough integrations available

No possibility of customisation

Less comprehensive than its competitors

Overview of Helpscout

Full description of the tool

Helpscout is a help desk software for small businesses. It allows all professionals to guarantee an excellent experience. Indeed, it offers many features that are accessible from the standard offer. It also offers you very accurate reporting as well as reports on your most loyal customers.

It also has support and guidance provided with a catalogue of articles categorised by category. In addition, you have the option to integrate with platforms such as WordPress and Mailchimp for ease of use. Finally, the tool offers customer feedback collection tools as well as tools for engaging in conversation.

Our opinion

Like many tools, Helpscout has many features to satisfy its customers. However, it should be noted that it is not complete and would not be suitable for large companies. But it is still effective for smaller organisations that are looking to meet their customer's expectations.

In addition, it offers monitoring of customer activity to provide better results. Finally, it should be noted that the prices of these different offers guarantee excellent value for money.